At summer-beach.com, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with the terms below.
1. Return Period
Return requests must generally be submitted within 30 days of the date your order was delivered.
Items must be returned within the applicable return period and meet the conditions described in this policy.
2. Return Conditions
To be eligible for a return, items should generally be:
Unused and in their original condition
Clean and free from damage caused by use
Returned with original packaging where reasonably possible
Complete with any included accessories or components
We reserve the right to refuse a return if an item has been used, damaged, altered, or is otherwise not in an acceptable condition for resale, except where applicable law provides otherwise.
3. How to Request a Return
Before sending an item back, please contact us at [email protected] and provide your order number and the reason for the return.
Our customer service team will provide return instructions and confirm whether the return is eligible.
Please do not send a return to the address below until you have received return instructions from us.
4. Return Address
Approved returns should be sent to:
SUMMER BEACH CO
708 CEDAR VIEW DR
BEAUMONT, CA 92223
United States
Please ensure the package is securely prepared for transportation and includes the information necessary to identify your order.
5. Return Shipping Costs
Unless the return is due to an item being defective, damaged upon arrival, incorrect, or otherwise covered by applicable consumer protection law, return shipping costs are generally the customer’s responsibility.
If the return is caused by an error on our part, we may provide appropriate return assistance or reimbursement after reviewing the circumstances.
6. Refunds
Once the returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method used for the purchase.
Please allow approximately 5–10 business days for the refund to be processed after the return has been approved. The time required for the funds to appear in your account may also depend on your bank or payment provider.
7. Damaged or Incorrect Items
If you receive an incorrect, defective, or damaged item, please contact us as soon as possible at [email protected].
Please provide your order number and, where appropriate, clear photographs showing the issue. We will review the situation and determine the appropriate solution, which may include a replacement, return, or refund.
8. Non-Returnable Situations
Returns may not be accepted where an item has been damaged through misuse, improper handling, unauthorized modification, or normal wear and tear, except where applicable law provides otherwise.
Certain items may also be excluded from return where health, hygiene, safety, or other applicable legal requirements prevent their resale.
9. Exchanges
If you would like a different item, please contact us at [email protected] before returning your original purchase.
Depending on availability and the circumstances of the request, we may provide return and replacement instructions.
10. Contact Us
For questions regarding returns or refunds, please contact:
Email: [email protected]
Website: summer-beach.com